In order to improve relationship with others, you need to be aware of several sensible ways to complain.   1  , you need to be specific. Don’t say, “Boy, did you   2  like a fool at the party?” Instead, say, “You embarrassed me by getting   3  and loud and telling offensive jokes to my parents.” Secondly, stick to the present. Don’t mention old offences from last month or last year. By doing this, you   4  attention from the problem at hand. Moreover,   5  you complain, don’t add insults. If you start calling the other person names, that will   6  create anger and hurt any chance of getting the person to really   7  you. A last point to remember is to complain privately. Never criticize the other person in front of friends, parents, children, or anyone else, for that   8  . Criticizing in front of a third party has the same effect as   9  . This shames the person being criticized and makes it very likely that the person will want to attack you orally rather than listen to you.

Sensible ways to Complain:

Be specific

Stick to the present

   10 

Complain privately

1. A. To start with  B. Frankly speaking  C. Anyway     D. Needless to say

A. conduct       B. play                     C. do                        D. act

A. upset          B. bored                   C. delighted              D. drunk

A. take away    B. set off                  C. draw up                D. catch up

A. before         B. after                     C. when                    D. unless

A. even           B. never                    C. only                     D. still

A. listen to      B. work for               C. look after              D. wait on

A. time           B. matter                  C. person                  D. party

A. jokes          B. insults                  C. criticism               D. embarrassment

A. Don’t add insults               B. Don’t mention old offenses

              C. Don’t lose temper                       D. Don’t tell embarrassing jokes

In order to improve relationship with others, you need to be aware of several sensible ways to complain.   1  , you need to be specific. Don’t say, “Boy, did you   2  like a fool at the party?” Instead, say, “You embarrassed me by getting   3  and loud and telling offensive jokes to my parents.” Secondly, stick to the present. Don’t mention old offences from last month or last year. By doing this, you   4  attention from the problem at hand. Moreover,   5  you complain, don’t add insults. If you start calling the other person names, that will   6   create anger and hurt any chance of getting the person to really  7  you. A last point to remember is to complain privately. Never criticize the other person in front of friends, parents, children, or anyone else, for that  8   . Criticizing in front of a third party has the same effect as   9  . This shames the person being criticized and makes it very likely that the person will want to attack you orally rather than listen to you.Sensible ways to Complain:Be specificStick to the present  10   Complain privately

1.       A．To start with  B．Frankly speaking  C．Anyway      D．Needless to say

2.       A．conduct        B．play           C．do             D．act

3.       A．upset          B．bored          C．delighted      D．drunk

4.       A．take away      B．set off        C．draw up        D．catch up

5.       A．before         B．after          C．when           D．unless

6.       A．even           B．never          C．only           D．still

7.       A．listen to      B．work for       C．look after     D．wait on

8.       A．time           B．matter         C．person         D．party

9.       A．jokes          B．insults        C．criticism      D．embarrassment

10.    A．Don’t add insults               B．Don’t mention old offenses

C．Don’t lose temper                D．Don’t tell embarrassing jokes

In order to improve relationship with others, you need to be aware of several sensible ways to complain.1, you need to be specific. Don’t say, “Boy, did you2like a fool at the party?” Instead, say, “You embarrassed me by getting3and loud and telling offensive jokes to my parents.” Secondly, stick to the present. Don’t mention old offences from last month or last year. By doing this, you4attention from the problem at hand. Moreover,5you complain, don’t add insults. If you start calling the other person names, that will6create anger and hurt any chance of getting the person to really7you. A last point to remember is to complain privately. Never criticize the other person in front of friends, parents, children, or anyone else, for that8. Criticizing in front of a third party has the same effect as9. This shames the person being criticized and makes it very likely that the person will want to attack you orally rather than listen to you.
Sensible ways to Complain:
Be specific
Stick to the present
10
Complain privately

1. 1.
   1. A.
      To start with
   2. B.
      Frankly speaking
   3. C.
      Anyway
   4. D.
      Needless to say
2. 2.
   1. A.
      conduct
   2. B.
      play
   3. C.
      do
   4. D.
      act
3. 3.
   1. A.
      upset
   2. B.
      bored
   3. C.
      delighted
   4. D.
      drunk
4. 4.
   1. A.
      take away
   2. B.
      set off
   3. C.
      draw up
   4. D.
      catch up
5. 5.
   1. A.
      before
   2. B.
      after
   3. C.
      when
   4. D.
      unless
6. 6.
   1. A.
      even
   2. B.
      never
   3. C.
      only
   4. D.
      still
7. 7.
   1. A.
      listen to
   2. B.
      work for
   3. C.
      look after
   4. D.
      wait on
8. 8.
   1. A.
      time
   2. B.
      matter
   3. C.
      person
   4. D.
      party
9. 9.
   1. A.
      jokes
   2. B.
      insults
   3. C.
      criticism
   4. D.
      embarrassment
10. 10.
    1. A.
       Don’t add insults
    2. B.
       Don’t mention old offenses
    3. C.
       Don’t lose temper
    4. D.
       Don’t tell embarrassing jokes