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A lot of management training is given each year for Circle K corporation, a national chain of convenience stores. Among the topics we address in our course is the retention(保護力) of quality employees－a real challenge to managers when you consider the pay scale(標準) in the service industry. During these discussions, I ask the participants, “What has caused you to stay long enough to become a manager?” Some time later, a new manager took the question and slowly, with her voice almost breaking, said, “It was a $ 19 baseball glove.”

     Cynthia told the group that she originally took a Circle K clerk job as an temporary position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was worried and confused.

     Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

    The thoughtfulness, emphasis and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays.

49. Among many of the problems in the service industry, talked about in this passage, is ______.

   A. how to ensure his employees’ high pay    

   B. how to attract more customers

C. how to look carefully after the employees

D. how to keep the good employees from leaving

50. A new manager, Cynthia would do her job well in keeping quality employees because she ______.

A. had mastered all the courses for the manager.

B. had already formed good relationship with the employees

C. knew the way how to deal with her employees

D. had her own personal experience

51. This passage shows us that to run a business well it is necessary for managers to let their employees know ______.

how much they can get for their job       

B. what good positions they can get later

they are very important to the business     

D. they are nice as well as useful

52. The story told in this passage tells us the employees care about ________.

   A. only how large a pay they can get      

   B. love from the managing people rather than only money

   C. if their children could be properly taken care of

 D. what position they can be offered

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保護力） of quality employees-a real challenge to managers when you consider the pay scale（標準）in the service industry. During these discussions, I ask the participants（參加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（臨時的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

Among many of the problems in the service industry, talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保護力） of quality employees----a real challenge to managers when you consider the pay scale（標準）in the service industry. During these discussions, I ask the participants（參加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（臨時的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer（雇主） cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry ,talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business 

       D．they are nice as well as useful

4．The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

第三節(jié)：完形填空（共20小題，每小題1.5分，滿分30分）
閱讀下面短文，從短文后所給各題的四個選項A、B、C、D中選出能填入相應(yīng)空白處的最佳選項。
Jessie's Glove
I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水標準）in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."
Cynthia told the group that she    24    took a Circle K clerk job as an interim （過渡時期）position   25      she looked for something   26     .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that    27     a single mother, money was very    28    , and her first check would    29    go for paying   30    . Perhaps she could buy his baseball glove with her second or third check..
When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office. Cynthia    32    if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused．
Patricia handed her a box. "I overheard you talking to your son   33    ," she said, "and I know that it is hard to   34     things to kids. This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills    36    you can buy gloves. You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38  ."
The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

第三部分:閱讀理解(共20小題,每小題2分,滿分40分)

閱讀下列短文,從每題所給的四個選項（A、B、C和D）中,選出最佳選項。

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保護力） of quality employees-a real challenge to managers when you consider the pay scale（標準）in the service industry. During these discussions, I ask the participants（參加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（臨時的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry, what is talked about in this passage, is_______.

         A．how to ensure his employees’ high pay

         B．how to attract more customers

         C．how to look carefully after the employees

         D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.

         A．had mastered all the courses for the manager

         B．had already formed good relationship with the employees

         C．know the way how to deal with her employees

         D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know________.

         A．how much they can get for their job.

         B．what good positions they can get later

         C．they are very necessary to the business 

         D．they are nice as well as useful

4．The story told in this passage tells us that employees care about___________.

         A．only how large a pay they can get

         B．love from the managing people rather than only money

         C．if their children could be properly taken care of

         D．what position they can be offered

第三部分:閱讀理解(共20小題,每小題2分,滿分40分)

閱讀下列短文,從每題所給的四個選項（A、B、C和D）中,選出最佳選項。

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保護力） of quality employees-a real challenge to managers when you consider the pay scale（標準）in the service industry. During these discussions, I ask the participants（參加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（臨時的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry, what is talked about in this passage, is_______.

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know________.

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

4．The story told in this passage tells us that employees care about___________.

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

第三節(jié)：完形填空（共20小題，每小題1.5分，滿分30分）

閱讀下面短文，從短文后所給各題的四個選項A、B、C、D中選出能填入相應(yīng)空白處的最佳選項。

Jessie's Glove

I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水標準）in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."

Cynthia told the group that she    24    took a Circle K clerk job as an interim （過渡時期）position   25      she looked for something   26     .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that    27     a single mother, money was very    28    , and her first check would    29    go for paying   30    . Perhaps she could buy his baseball glove with her second or third check..

When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office. Cynthia    32    if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused．

Patricia handed her a box. "I overheard you talking to your son   33    ," she said, "and I know that it is hard to   34     things to kids. This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills    36    you can buy gloves. You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38  ."

The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

第三節(jié)：完形填空（共20小題，每小題1.5分，滿分30分）

閱讀下面短文，從短文后所給各題的四個選項A、B、C、D中選出能填入相應(yīng)空白處的最佳選項。

Jessie's Glove

I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.       21    the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水標準）in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."

Cynthia told the group that she    24    took a Circle K clerk job as an interim （過渡時期）position   25      she looked for something   26     .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that    27     a single mother, money was very    28    , and her first check would    29    go for paying   30    . Perhaps she could buy his baseball glove with her second or third check..

When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office. Cynthia    32    if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused．

Patricia handed her a box. "I overheard you talking to your son   33    ," she said, "and I know that it is hard to   34     things to kids. This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills    36    you can buy gloves. You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38  ."

The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

第三部分:閱讀理解(共20小題,每小題2分,滿分40分)
閱讀下列短文,從每題所給的四個選項（A、B、C和D）中,選出最佳選項。
A
A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保護力） of quality employees-a real challenge to managers when you consider the pay scale（標準）in the service industry. During these discussions, I ask the participants（參加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim（臨時的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
56．Among many of the problems in the service industry, what is talked about in this passage, is___
A．how to ensure his employees’ high pay
B．how to attract more customers
C．how to look carefully after the employees
D．how to keep the good employees from leaving
57．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.
A．had mastered all the courses for the manager
B．had already formed good relationship with the employees
C．know the way how to deal with her employees
D．had her own personal experience
58．This passage shows us that to run a business well it is necessary for managers to let their employees know________
A．how much they can get for their job.
B．what good positions they can get later
C．they are very necessary to the business  
D．they are nice as well as useful
59.The story told in this passage tells us that employees care about____________   
A．only how large a pay they can get
B．love from the managing people rather than only money
C．if their children could be properly taken care of
D．what position they can be offered