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根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中，選出能填入空白處的最佳選項(xiàng)，選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。

    Is the customer always right?    Shopping is very much a part of a country’s culture, and

attitudes to shopping and consumers vary from country to country just as much as climate or taste

in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable（可支配的）income．This has meant failing prices，plenty of special offers and a re-examination of what customer service really means． In restaurants in the south of the USA，for example，waiters compliment．（恭維）you on your clothes，ask about your day，compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction．

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service． a fact，different nationalities expect different types of service．As a friend of mine once told me，"By the end of evening I had spent as much time talking to the waiter as to my wife．"

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes．First of all she waits until they are on sale． And later she finds some small fault with the product and demands a further reduction．She never buys anything at the regular price．Could you imagine trying such ways in department stores in other countries?

Attitudes to service are，of course，affected by employers’ attitudes to their workers．As American waiters heavily depend on tips，they have to provide more service．But is this fair? It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"

A．People often point to America as an example of good customer service．

B．It is a question of expectations．

C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Then she asks for a discount until she gets an even better price．

E．The answer，it seems，depends on which country you are in．

F．The way we shop shows the way we get along with other people．

G．However，do Europeans really want US style service?

根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中選出能填入空白處的最佳答案。選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。

Is the customer always right?     1   Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.

    2  In restaurants in the south of the USA, for example, waiters compliment(恭維)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service.     3  In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.     4  And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0

Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair?     5    It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

A．People often point to America as an example of good customer service.

B．It is a question of expectations.

C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Then she asks for a discount until she gets an even better price.

E. The answer, it seems, depends on which country you are in.

F. The way we shop shows the way we get along with other people.

G. However, do Europeans really want US style service?

SINGAPORE - Singapore on Thursday stuck to its I8-year ban on the import and sale of chewing gum (口香糖), which has become an international symbol of the city-state's image as a strict society.                                     
"The government stands by its decision to ban chewing gum. Chewing gum has not been a significant problem since that ban took effect, there have been concerns that lifting the ban on chewing gum could result in chewing gum litter and weaken ongoing efforts to control littering." Maliki Osman, parliamentary secretary at the Ministry of National Development, told parliament.
Osman said as the reason for the imposition (強(qiáng)迫接受) of the ban is still suitable,  "the government's position is that the ban shall remain." He was responding to a question in parliament from Denise Phua, a fellow member of the ruling People's Action Party who argued that the ban had been used to criticize its tough governance laws.
"I think this ban ... now needs a re-thinking. Surely Singapore will not consider banning sweets because of sweet wrapper litter or ice-cream stick litter," she said.
Singapore, known worldwide for its high-quality clean image, banned the import and sale of chewing gum in 1992 in a bid to cope with the problem of people sticking the gum on chairs, tables, lifts and other public areas.
One of the key reasons for the ban had been the disturbance of services on Singapore's subway train system because of chewing gum being stuck on the doors and causing delays. Singapore partially lifted the ban in 2004 by allowing the sale of chewing gum used for health reasons, such as dental health gum, after the conclusion of a US-Singapore Free Trade Agreement.
Australian tourist Hazel Lane, 48, said keeping the ban on chewing gum was sure Singaporeans wouldn't want to spoil their "ridiculous" and she told AFP that she's own environment and their own image. Angel Wong, 34, a tourist from Hong Kong, however, welcomed the news. She said,  "I come from a country that doesn't have the ban and there's always chewing gum all over the floor, To me the ban doesn't change my image of Singapore so it’s a good thing because it keeps the environment clean."
1. The ban on the import and sale of chewing gum was started in 1992 ______.
A. when people began to buy the gum everywhere
B. to bid to stop people sticking the gum in the public
C. because the gum delayed the subway
D. when the country was in a bid to show its city-state's clean image
2. What can we learn about the ban according to Maliki Osman?
A. The government will keep it ongoing forever.
B. It will lead to littering the chewing gum everywhere.
C. More and more concerns about the ban will make chewing gum out of control
D. Banning chewing gum is still one of the important jobs of the government now.
3. According to what Denise Phua said in paragraph 4, we can know that she ______.
A. would say yes to the ban
B. would think more about the ban again
C. would like the government to take the ban on second thought
     D. argued that the ban should be cancelled
4. It can be inferred from the passage that ______.
A. whether the ban needs changing or not has become a problem to be discussed
B. Singapore's subway train system was delayed by chewing gum
C. chewing gum will soon be banned in many countries
D. only the ban has led to the friendly environment in Singapore
5. What's the main idea of the last paragraph?
A. There is such a ban in China and Australia.
B. Different people have their own ideas about the ban.
C. The ban is either welcomed by China or by Australia.
D. The ban does good to keep the environment clean.

The United States is already one year into a depression That was the news this week from the Na-tional Bureau of Economic Research. The downturn is the longest since a depression that began in 1981and lasted sixteen months.
Economists generally wait for production to shrink for six months in a row before they declare a re-cession. But the bureau, a private group, uses a wider set of information to measure the economy. Thenews only confirmed what many people already knew: that the world's largest economy is weak and maynot recover soon.
Worsening conclitions have led to a big drop in spending, especially on costly products like new cars. Even Japanese automaker Toyota saw its sales fall thirty - four percent in the United States in November from a year ago.
The heads of Chrysler, Ford and General Motors retumed to Congress this week to again ask for federal aid.  Congressional leaders denounced(指責(zé)) them two weeks ago after they came in private jets with no clear plans for saving their industry. This time, the chiefs drove to Washington in fuel- saving hybrid vehicles. And their companies presented detailed restructuring plans. The reguest for aid has risen from twenty-five billion dollars two weeks ago to thirty-four billion in loans and credit lines.
G.M. wants almost half of that, and says it needs four billion dollars this month. It warned that without support it cannot continue to operate.
Ford is in a better position, But the sharing of suppliers means it could be affected if G.M. or
Chrysler fails. Ford is asking for a nine billion dollar credit line in case it needs it.
Chrysler is the smallest and most trouble of America's Big Three. It says it needs a seven billion dollar loan by the end of the month.
Two days of congressional hearings began Thursday in the Senate Banking Committee. The chairman, Democrat Chris Dodd, said he would support helping the automakers for the good of the economy.
But the committee's top Republican, Richard Shelby, continued to express opposition to a bailout(賄政援助）．
A main root of the world financial crisis is the weak housing market in the United States. The Trea-sury Department has been under pressure to help troubled homeowners. Now comes news that the depart-ment is developing a plan aimed at reducing interest rates on mortgage loans(汽車貸款) for some buyers of homes. That could be good for homeowners trying to sell.
【小題1】From the first two paragraphs, we know       .

BEIJING (Associated Press 美聯(lián)社) —China has a growing middle class, a tradition of expecting education and 21 million new babies every year. Selling educational toys should be easy.

    While China may be the world’s biggest toy-maker, many of the best are exported. Department stores here do not have enough high quality toys. It is said that the demand for educational toys is low.

   A US company, BabyCare, is trying to change that with a new way to sell toys in China.

BabyCare works basically together with doctors in Beijing hospitals. People who join the company’s "mother club" can get lectures and newsletters on baby and child development at no extra cost, if they agree to spend 18 dollars a month on the company’s educational toys and child-care books.

   "We want to build a seven-year relationship with those people," said Matthew J. Estes, BabyCare’s president. "It starts during pregnancy, when the anxiety and needs are highest." BabyCare works on a one-to-one basis. Doctors, nurses, and teachers paid by BabyCare advise parents, explain toys that a re de signed for children at each stage of development to age six.

BabyCare opened its first store in China last June in a shopping center in central Beijing and another near Beijing Zoo. It plans to have 80 stores in China within six years.

It is a new model for China and develops a market in young children’s education and health that no other companies are in.

1..

 What do the first two paragraphs mainly tell us?

   A. Educational toys and foreign toy markets.

   B. Problems with China’s toy market and education.

   C. Reason s for pushing sales of educational toys in China.

   D. Baby population and various kinds of toys made in China.

2..

 Which of the following is a fact according to the passage?

   A. Club members buy BabyCare products for free child-care advice.

   B. Doctors in Beijing help in making BabyCare products.

   C. Parents are encouraged to pay $ 18 for club act ivities.

   D. BabyCare trains Chinese doctors at no extra cost.

3..

 BabyCare is developing its business in China by________.[來(lái)源:Zxxk.Com]

   A. opening stores in Beijing hospitals       

B. offering 18-month courses on child-care

   C. setting up children’s education centers    

D. forming close relationships with parents

4..

 Which of the following would be the most suitable title for the passage?

A. Mother Club in China                  B. BabyCare and Doctors

C. American Company Model              D. BabyCare’s Educational Toys in China