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Five steps to take if your child is being bullied
  51  The worst thing you can do is ignore it. Too often parents feel children and teens need to “work things out” on their own. If the problem is ignored, your child’s self-esteem will become unhealthy, he will be hurt mentally or physically, and he could become a bully himself.
Here are five steps you can take if your child is having problems with a bully:
  52  This is an important first step and will help your child trust that you are able to help him with his problem. Accept what he has to say at face value by using your active listening skills.
Let your child know that he is not alone.   53  Reassure your child that he is not the problem. Nothing he did caused the bully to go after him.
If your child is being threatened in a physical or illegal way at school, report the problem. Your child may not want you to do this, or the school may not take it seriously, but violence cannot be tolerated.   54  You will need to model assertive (果斷的) behavior by alerting those in charge where the bullying is taking place.
Teach your child assertive behavior and how to ignore routine teasing. Let them know it is okay to say “No.” sometimes even friends bully, so letting your child know they can be true to their own feelings and say “No” can go a long way.
  55  Giving up possessions or giving in to a bully in anyway encourages the bully to continue. Identify ways for your child to respond to a bully---showing assertive but not aggressive behavior---and role-play them.

Everyone in business has been told that success is all about attracting and retaining(留住) customers. It sounds simple and achievable. But,   41   , words of wisdom are soon forgotten. Once companies have attracted customers they often    42   the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers     43    become carried away. They forget what they regard as the boring side of business---    44   that the customer remains a customer.
     45   to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the    46     company loses between 10 and 30 percent of its customers every year. In constantly changing    47    , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to these lost opportunities and calculate the   48  implications.     49    the number of customers a company loses can make a big    50   in its performance. Research in the US found that a five percent decrease in the number of defecting(流失的) customers led to    51   increases of between 25 and 85 percent.
In the US, Domino’s Pizza estimates that a regular customer is     52    more than five thousand dollars over ten years. A customer who receives a poor quality product or     53    on their first visit and    54     never returns, is losing the company thousands of dollars in   55    profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer   56    is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to     57   them”, says Adrian Payne of Cornfield University’s School of Management. “Research suggests that there is a close relationship between retaining customers and making profits.     58     customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price    59   , and may provide free word-of-mouth advertising. Retaining customers also makes it   60  for competitors to enter a market or increase their share of a market.”

As a child, I was truly afraid of the dark and of getting lost; these fears were very real and caused me some uncomfortable moments.
Maybe it was the strange  26  things looked and sounded in my familiar room at night that 27  me so much. There was never total  28 , but a streetlight or passing car lights  29   clothes hung over a chair take on(呈現(xiàn)) the  30  of a wild animal. Out of the corner of my 31 , I saw the curtains seem to move when there was no  32 . A tiny sound in the floor would seem a hundred times louder than in the daylight. My  33  would run wild, and my heart would beat fast. I would  34  very still so that the “enemy” would not discover me.
Another of my childhood fears was that I would get lost,  35 on the way home from school. Every morning I got on the school bus right near my home .That was no  36 . After school, 37 , when all the buses were  38  up along the street, I was afraid that I’d get on the wrong one and be taken to some  39  neighborhood. On school or family trips to a park or a museum, I wouldn’t let the leaders out of my 40 .
Perhaps one of the worst fears  41  all I had as a child was that of not being liked or  42  by others. Being popular was so important to me  43 , and the fear of not being liked was a 44  one.
One of the processes(過程) of growing up is being able to  45  and overcome(克服) our fears. Understanding the things that frightened us as children helps us achieve greater success later in life.

The Best Holiday
I was unbelievably proud of my nine-year-old daughter, Emily.  36  to buy a mountain bike, she’d been saving her pocket money all year, as well as doing small jobs to earn extra money.
By Thanksgiving , she had collected only $49. I said, “ You  37 have your pick from my bicycle  38  ”. “Thanks, Daddy. But your bikes are so old. ” She was right. All my girls’ bikes were 1950s models, not the kind a kid today would   39 choose.
As Christmas  40 near, Emily and I went bike shopping . As we left one store, she  41 a Salvation Army volunteer standing next to a big pot. “Can we give something, Daddy?” She asked. “Sorry, Em, I’m out of   42    . ”
Throughout December, Emily continued to work hard. Then one day, she made a  43 announcement. “You know all the money I’ve been saving?” she said hesitantly. “I’m going to give it to the poor people.” So one cold morning before Christmas, Emily handed her total savings of $58 to a volunteer who was really very  44   .
45  by Emily’s selflessness, I decided to contribute  46 of my old bicycles to a car dealer who was collecting used bikes for poor children.  47 I selected a shiny model from my collection, however, it seemed as if a second bike took on a glow. Should I contribute two? No, one would be enough. But I couldn’t  48  the feeling that I should give a second bike. When I later  49 the bikes, the car dealer said, “You’re making two kids very  50  , sir . Here are your tickets. For each bicycle contributed, we’re   51  away one chance to win a girl’s mountain bike. ”
Why wasn’t I surprised when that second ticket proved to be the 52   ? I like to think it was God’s way of  53  a little girl for a sacrifice  54  her year--while giving her dad a lesson in the  55  .

“Hey, Dad, are you going to come to my award ceremony tonight?” I __31___asked my father. “I have to work late tonight. I doubt if I’ll be able to __32__ it on time. I am just too busy right now,” he replied.
My mind could not ___33__the idea that he would be too busy working late. He was also too busy to __34__ my horse show, football games and the 15th birthday party. He always used the same __35__. Why had I even taken trouble to ask? __36__, there was always a slight hope that tonight would be __37__.
As my mother and I arrived at school, two friends__38__ me. “Jill, meet my dad. Dad, this is my friend Jill.” I shook the hand of a tall man. Camera flashes lit up the room, and claps filled the __39__ as students accepted their awards. My name was finally called, __40__ three others. I followed my classmates to the __41__. When I reached out my hand to shake the __42__, a big smile lit up her face. The blinding flash from my mother’s camera ___43__ my eyes and I knew my dad wasn’t there. I walked back to my seat __44___.
Back at home, seeing my dad’s car in the garage. I told myself he would not be __45__. But the strong smell of alcohol hit me as soon as I __46__inside, and I could feel my tears __47__ . I followed the sound of his drunken words and saw him __48__ on the couch.
__49__ did Father lie to me? I threw my award on the floor, walked to my bedroom, and shut the door. Tears rolled down my face. I wondered if I would ever be more__50__ than his whiskey bottle.

My sister and I grew up in a little village in England. Our father was a struggling   16 , but I always knew he was   17 . He never criticized us, but used   18  to bring out our best. He’d say, “If you pour water on flowers, they flourish. If you don’t give them water, they die.” I   19  as a child I said something   20  about somebody, and my father said, “   21  time you say something unpleasant about somebody else, it’s a reflection of you.” He explained that if I looked for the best   22  people, I would get the best   23 . From then on I’ve always tried to   24   the principle in my life and later in running my company.
Dad’s also always been very   25 . At 15, I started a magazine. It was   26  a great deal of my time, and the headmaster of my school gave me a   27 ：stay in school or leave to work on my magazine.
I decided to leave, and Dad tried to sway me from my decision,   28  any good father would. When he realized I had made up my mind,  he said, “Richard, when I was 23, my dad   29   me to go into law. And I’ve   30  regretted it. I wanted to be a biologist,   31  I didn’t pursue my   32 . You know what you want. Go fulfill it.”
As   33  turned out, my little publication went on to become Student, a national   34  for young people in the U.K.  My wife and I have two children, and I’d like to think we are bringing them up in the same way Dad   35  me.

I went to Beijing this National holiday, and it was an interesting experience of my life.
My friends told us that taking the “hard   16 ” to Beijing would be really terrible. So we didn’t know what to   17 . But we were pleasantly surprised when we finally boarded the   18 , which was relatively modern and   19 . During the 14-hour ride we ate peanuts and talked. It was not   20  at all.
It was morning when we arrived. We stepped out of the railway station, having sat in hard seats and not getting much   21 . However, we had energy. First, we tried to get return tickets to Shanghai, but the tickets seller   22  us that tickets would not be on   23  for another two days. We were a little worried about getting   24  , but we made up our minds to   25  for the hotel to put our bags down. After fighting our way   26  the “gypsy” taxi driver who tried to   27  one hundred yuan for the ride, we found another taxi and it   28  cost us thirty yuan to get   29  we had planned to go. When we reached the hotel, there was a window for airplane and train tickets.   30 , the man behind the counter could get tickets that day, which we   31 . The most important lesson about China I ever   32  is to get someone to do your work for you, and it seems to work out much   33 . We were not able to get tickets, but the   34  agents could.
While in Beijing we saw a lot of places of interest, most of which were very   35 . It was fun to be with thousands of people in one place. There aren’t any words to describe it.

It had been a tiring day and I was looking forward to a quiet evening. My husband wouldn’t come back until late and I had   16   to sit down in a comfortable armchair in the living room and read a book. I   17  the children to bed early and   18   a cold supper and some coffee. Soon I was sitting comfortably with a plate   19   with food before me and a book at my side.
I was just beginning to eat when the telephone rang. I put down my knife and fork and hurried to   20   it. By the time I got back to the living room, my coffee   21  cold. After I finished my   22   I began to drink my coffee with my book   23  at page one. Suddenly there was a   24   at the door. It gave me such a great surprise that I spilt the  25   and made an ugly stain（污跡）on my skirt. Some stranger had got   26   and wanted me to show him the way. It   27  ages to get rid of him. At last I   28  to sit down again and actually read a whole page without any more interruption until the baby woke up. He began crying loudly and I rushed upstairs. The baby was   29   awake at eleven o'clock when my husband came home. I should have cried myself when he asked me if I had a(n)  30  evening！

Recently I was invited to attend a party that helps children seriously injured in the big earthquake that happened this May. I went because I  31  .
At the party, all the children were given paints in bright, beautiful colors. After a short time, as I  32 , I saw blue clouds, orange sunrises and purple flowers. The 33 were all bright.
The boy sitting next to me was painting a heart, but it was  34  and lifeless. It lacked (缺乏) the bright colors that his fellow (同伴) “_35_” had used.
I thought maybe he took the only paint that was  36  and it just happened to be dark. But when I asked him about it, he said his  37  was that color. I asked him why and he told me that he was very  38 . He looked straight into my eyes and said, “There is  39  anyone can do that will help.”
I certainly  40  why he was sad. I said, “It isn’t  41  that there is nothing anyone can do to help. Other people may not be  42  to make you recover better…but we can do things  43  giving bear hugs (擁抱), which will  44  when you are feeling sad.” I also told him that I’d be happy to give him one  45  he could see what I meant. He immediately gave me a huge hug and I thought my own heart would burst with the  46  I felt for this sweet boy.
As the day was coming to an end, I was getting ready to  47  home. I turned around and found that standing there with  48  on his face was the little boy. He said, “My heart is  49  colors. It is getting brighter. Those  50  really do work.” On my way home I felt my own heart had changed to a brighter color, too.

The other day, I happened to meet someone I hadn’t seen for many years. I couldn’t believe the change in him. In fact, he didn’t even seem like the    36   person.
When I first knew Bill , back in   37 , he was one of the most carefree（無憂無慮）people I had ever    38  . He was always ready to have a party. He thought    39  of going out for beer at three o’clock in the morning or driving 15 miles to see an old   40   he really liked. Bill and I were in the same class in college, and    41   was never dull when he was    42  . With him there was one wild    43   after another. Sometimes I wonder how we    44   to study for our exams.
Last week I was in Houston on business and I ran into Bill in the bar at the hotel.   45  , I wasn’t even sure it was    46  . Was this short-haired businessman really the same person? I wasn’t really sure until I came near him but it indeed was Bill. Now he works for a bank. He   47    most of the evening about his job, his new car and his house. How he had changed! Back when we were in college, the    48   thing Bill cared about were possessions(財(cái)富). Now they seemed to be his main    49  . Although I have changed quite a bit myself, somehow I never    50   Bill changing so much. My image of him   51    the one I had formed     52  the time when we were college students together.
I suppose it’s   53    to expect people to remain the same, especially    54   I have changed so much myself. But I must say that I enjoyed the old Bill much more than the new Bill. Maybe he    55   the same way about me.